Delivery & Returns
WE SHIP WORLDWIDE
We offer free shipping to Ireland & UK above 150€
Shipping rates by zone
|United Kingdom (*)||15€|
|Rest of The World (**)||16€|
(**)*DUTY and TAXES PAID BY Customer upon delivery
We hope that you are delighted with your purchase from Kymaia.
Each of our items are fully quality checked and controlled before being dispatched. If you receive an item that is damaged or flawed, please contact us immediately upon receipt of the item, or within three days. Please note that faulty items must be reported to our customer care team prior to returning.If you are not perfectly satisfied with an item, or items, you can return any item purchased from the Kymaia website within 14 days of receipt. We will then advise the best course of action to ensure the item’s return.
- You can return your item(s) within 14 days of receipt of your ordered goods. We cannot consider accepting packages received after 14 days.
- Please note that all returned item(s) must be unworn, unused and in their original packaging.
- Please pack your product(s) carefully, in the original box and packaging. We ask that you return it to us in the same condition that it was received, with all original tags attached, in the original packaging.
- Email firstname.lastname@example.org to let us know you are returning the good(s). Please quote your order number in your email. Please let us know the reason for returning the item(s).
- We shall reimburse you within 7 days from the day we receive the returned item(s). Please note, during busy periods such as sale it may take longer for us to process your return and subsequent refund. If at any point you are concerned about the whereabouts of your return and/or refund please contact us.
- On inspection of the goods, if we find that you have handled the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, you will be liable for the value the goods.